Apple has said users facing issues with their MacBook Pro having distorted video or no video issues is likely due to faulty 8600M GT graphics chips. The specific models affected were all made between May 2007 and September 2008, and include all 15- and 17-inch models equipped with NVIDIA GeForce 8600M GT graphics processors.
Apple will repair any of these computers free of charge up to two years from the date of manufacture, or refund your repair cost if you've already had the problem fixed paid for a repair.
In July 2008, NVIDIA publicly acknowledged a higher than normal failure rate for some of their graphics processors due to a packaging defect. At that same time, NVIDIA assured Apple that Mac computers with these graphics processors were not affected. However, after an Apple-led investigation, Apple has determined that some MacBook Pro computers with the NVIDIA GeForce 8600M GT graphics processor may be affected. If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within two years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty.
What to look for:
- Distorted or scrambled video on the computer screen
- No video on the computer screen (or external display) even though the computer is on
Specific products affected:
- MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
- MacBook Pro (17-Inch, 2.4GHz)
- MacBook Pro (15-Inch, 2.4/2.2GHz)
- MacBook Pro (Early 2008)
- These computers were manufactured between approximately May 2007 and September 2008
MacBook Pro, models with NVIDIA GeForce 8600M GT graphics processors
If your MacBook Pro is exhibiting any of the symptoms listed above, please take it to an Apple Retail Store or an Apple Authorized Service Provider (AASP) for evaluation, or call your local Apple Contact Center. Before visiting the Genius Bar at the Apple Retail Store, please make a reservation.
Apple is issuing refunds to customers who may have paid for repairs related to this issue. Please contact Apple for details on the refund process.