Thursday, December 20, 2007

Mahalo Refuses Mentors Payments

Mahalo Refuses to pay it's Mentors

To make the long story short I've been working with Mahalo as a mentor since back in July. Well things have gone pretty smoothly with the exception of payments being continuously delayed until last month. I got an email informing me that there was a discrepancy with some of the pages that I've "mentored" and they needed to discuss our payment options.

I'm informed that because I spent less than 15mins "QC'ing" some of these pages they are refusing to pay for them. Later I'm told its because there weren't enough edits or major changes. Now as I can see it from the QC process no where does it specify that there even needs to be a change made.
# To check the quality of the work, follow this process:

* STEP 1: Assess the page and make sure it looks complete and well-organized. Are there any sections it needs to have but doesn't? Is there a Guide Note, Fast Facts and related tags? If it's missing anything important or fails to follow Mahalo formatting and style rules, kick back the page.
* STEP 2: Click the "Open Links" button on the guide toolbar. Wait a few moments for all the links on the page to open. Skim quickly over all of the links. If more than 1/3 of the links look questionable or fail to meet Mahalo standards, kick back the page.
* STEP 3: Do a quick Google search. Does Google's Top 20 have quality links that you haven't yet visited? If so, kick back the page.

# If the SeRP is not acceptable, click the "Decline" button and send an email to the PTG explaining what they can do to improve the page.

They provide me with a list of about 111 pages they are willing to pay in full for but the rest are "under scrutiny". Basically it works out to 359 out of the 470 pages I reviewed during October.

I'm given two options:
1. they can do a full audit of these pages and they'll pay me for the ones they think had enough work done or have been worked on since they were added to Mahalo. I'm not told what constitutes enough work nor am I given any guidelines for their review!
2. they will pay me 1/3 of the total sum for the remaining pages, this works out to paying me $3.33 per page or $1163 out of the $3590 they owe me.

Well not being one to take things sitting down I ask them to do a full audit of these pages. Which some how they manage to audit 359 pages with 3 full time guides in less than a week. Keep in mind they've told me that its not likely that I could have done the same thing in a full months time. They inform me that they are now willing to pay me in full for an addition 120 pages. Interestingly that works out to just about the 1/3 they wanted to pay in the beginning.

So I reviewed the full list of pages they don't want to pay me for. I noticed that several of the pages we were specifically asked to QC and move to Mahalo. These were either pages from other mentors, previously QC'd page ect. And several of the pages had numerous changes made. Which leads me to believe they infact did not do a full audit of these pages and I in deed should be paid in full.

In an attempt to reach an amicable agreement I offer to review the list of pages and they could pay me in full for the ones I feel I deserve a full payment for and a lump sum or $5/page can be paid for the rest. Or they can simply pay me $5/page for the remaining 239 pages. I still didn't understand why they were refusing payment to begin with as these pages were mentored per their guidelines. I felt no matter how you cut it I worked on all these pages and I should at least be paid a little for my time spent.

I received the inevitable response in the form of a phone call (Mahalo isn't big on putting things in writing} informing me that they are simply refusing to pay anything beyond what they have already paid. I'm still waiting on the payment for the 120 they are now willing to pay. They also inform me that there was an issue with some of the pages from November and they will now be audited.

So now it looks like they are going to refuse payment of anywhere from $2400 to $3200 (maybe more). Its my understanding that at least 2 other mentors had similar issues, with one opting not to fight, and the other asking for a full audit. So I know I'm not alone in this ordeal. But what a way to be treated for someone that worked their butt off for this company.