Thursday, April 06, 2017
"America's Most Hated Company" may have just given customers another reason to hate it by launching of Xfinity Mobile, the company's first attempt at breaking in to the wireless market. With the new service Comcast will offer its customers TV, home internet, home phone and wireless service under one umbrella. Yes that means you will likely get more calls and marketing pushing an upgrade to the bundled. the service.
The service will be back-boned by a combination of Comcast Xfinity Wi-Fi hotspots and Verizon's existing network.Giving customers cellular coverage through Verizon at times when they can not connect to one of Comcast’s millions of Wi-Fi hotspots. The phones will automatically connect to those locations, similar to how Google’s Project Fi works.
Comcast is promising no line access fees, with unlimited talk and text on up to five lines. All you will pay for is data usage. Combined with its internet service, it will have "unlimited" mobile data access available for $65 per month, per line, while its "best" bundle package brings the price for unlimited access down to $45 per month. As with most of these "unlimited" plans, unlimited truly doesn't mean unlimited. Customers using more than 20GB a month will end up being throttled, severely in this case based on what Ars Technica is reporting.
If you'd prefer to pay only for the data you use, Xfinity Mobile will offer a $12 per GB plan, which customers can switch to and away from within the app, even in the middle of a month. Families can mix-and-match on an account so that each person can choose the way to pay for data that makes sense for them. This means that at any time users find that they’ve used more data on a “By the
Gig” option one month, they can switch to “Unlimited” for that month, then switch back the next month with no penalties. Additionally with Xfinity Mobile, Comcast is offering 24/7 customer support via text message and a dedicated Xfinity Mobile call center support team. Hope it is better than their existing service!
As far as devices are concerned the company has already confirmed Xfinity Mobile will sell the the iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 7 and iPhone 7 Plus for the service. They aren't being as transparent about what Android-based products will be offered, but it confirmed that it will “feature the best devices from Samsung and LG”. Hopefully, that means customers can get the Galaxy S8 and S8 Plus and the LG G6 via Xfinity Mobile.
For more details on the new service checkout the full Comcast announcement and Xfinity Mobile fact sheet or the Xfinity Mobile corporate websitee where you can also pre-register for more information.