Tuesday, November 26, 2013

Have A Faulty Xbox One? Get A Free Game From Microsoft

Microsoft has already acknowledged that a small portion Xbox One's have a potential problem with the game console's disk drive which causes a 'grinding' sounds when disks are loaded. Anyone affected with the issue will not only have their consoles replaced, but they can get a free game once they’ve reported the error.

“The issue is affecting a very small number of Xbox One customers,” Microsoft told CNET. “We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.”

You can get your hands on Forza Motorsport 5, Dead Rising, Ryse or Zoo Tycoon if your console’s disc drive is making unhealthy noises and refusing to play any games. Once you’ve reported the issue to Microsoft, you should get your replacement Xbox One within a matter of days. The free game can be downloaded digitally (and played without using the disc drive).

Microsoft also has promised that affected buyers won't have to wait too long for a replacement.

"Customers have the option for us to send a replacement console right away without waiting until they have returned their old one," Microsoft said. "This means a customer only has to wait a matter of days, rather than weeks to get back up and running."

Microsoft didn't indicate exactly how many people are included in a "very small number."

For those looking to take advantage of the offer, head to the Xbox website, contact @XboxSupport on Twitter or just shout “Xbox Help” at your black box to get assistance from Microsoft.

Update: If your Xbox One is completely unplayable, crash-prone, or suffers from Internet connection or Kinect-related issues, you are not eligible for a free launch title game, Microsoft has confirmed. Because Microsoft is issuing the free game titles as digital copies only the owners of unusable Xbox One units will not be eligible because they cannot play games at all -- let alone download them. "The digital download is only for the folks having issues with their disc drive because we want to ensure our advance exchange customers can stay in the game," a Microsoft representative confirmed.

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