Tuesday, February 02, 2016

Microsoft Issues Recall For AC Power Adapters For Surface Pro Tablets

Microsoft has issued a recall for close to 2.25 million Microsoft Surface Pro AC power adapters in the U.S. due to the potential risk of fire, shock and overheating. This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015.

According to the Consumer Product Safety Commission website Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers prompting the immediate recall and replacement of those cords that may be affected. The CPSC noted that close to 2.25 million units are impacted in the US with another 190,000 power cords also sold in Canada.

For help identifying the product affected by this recall Microsoft has issued the follow: Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with “Windows 8 Pro” on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.

A replacement can be requested through Microsoft's support site. Once ordered, the replacement AC power cord should reach the customer within seven to 10 days, Microsoft said. For more details you may also call Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday.

This recall DOES NOT apply to: AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after March 15, 2015, Microsoft Surface Pro 4, and Microsoft Surface Book  or AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3, and Microsoft Surface 3

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