Yes you've heard that correctly, Samsung is recalling every Samsung Galaxy Note 7 that the company has shipped worldwide do to an issue with faulty batteries and charging that has resulted in at least 35 incidents of batteries exploding.
The problem is estimated to affect one device in every 42,000 units. Samsung says it shipped around 2.5 million Galaxy Note 7 units so far, so if the estimate is correct, only a few dozen phones sold worldwide are at risk. So the risk is actually pretty minimal, but it is always best to err on the side of caution.
At this time Samsung has officially halted all sales and shipments of the Galaxy Note 7 and the phones have been recalled worldwide. Samsung is working on preparing replacement units for the affected devices as well as working with each carrier on how to handle the recall and replacement process, which as of now will take about two weeks, according to the company.
Full Samsung statement:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.At this time if you want to keep and use your Galaxy Note 7 you should be fine. However, you may want to use a few of these common sense precautions in order to keep safe, which really are valid for any electronic device.
- Stop charging your phone it if becomes too hot.
- Stick to official Samsung chargers.
- Don’t charge your phone in bed or anywhere it might not dissipate heat.
- Be mindful of where you charge your phone, don't leave it in a hot car window, hot area ect.
How will the recall process work?At this time we have no specifics on the exact details of the recall, and each carrier seems to be handling things a little different. So here is what we have gathered so far (we'll update as we get more info).
- Sprint has said it will offer customers loaner devices, while Verizon is waiving its restocking fee for customers who want to return the Note 7 and get another phone altogether.
- AT&T has reportedly stated that they are in the process of determining the exchange process for their customers and how they can replace their current Note 7 as quickly as possible. The company promised more information later on today.
- T-Mobile is offering customers full refunds to use toward another device or a replacement Note 7, which it said it expected to have available within two weeks. Plus, it said, customers can keep the free Netflix subscription it had been bundling with Note 7 purchases.
[Update from Samsung]
The US Product Exchange Program will offer consumers the following choices:
- Exchange current Galaxy Note7 device with a new Galaxy Note7 (as early as next week)
- Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices
Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns.