Comcast explained the outage as a hardware failure that impacted Domain Name System (DNS) traffic causing many customers to experience service interruptions. Essentially customers trying to reach websites couldn't because Comcast's servers couldn't resolve the domain names and point the website request to the appropriate location.
We understand that interruptions like those experienced by our customers in California, Washington State and Tucson, Arizona are frustrating. We would like to make it right by offering you a $5 credit.
For some of those impacted Comcast has already started reaching out and offering a $5 credit for the interruption. For others you can sign-up to request your billing credit here, you'll need to use the original account holders name and either the phone number associated with the account of the account number. According to the terms you must also make sure you submit your request before 6/11/2015 so make sure you get it done ASAP.
This $5 credit offer is being extended to Comcast customers with active XFINITY Internet service in California, Washington State, and Tucson, Arizona who were affected by the issue with our DNS servers that was first reported on 6/1/15. This request form is for our residential customers only. Comcast says it will take anywhere from 4 to 6 weeks for the credit to be posted to your Comcast account and you should receive an email informing you of the status of your credit request within 10 business days of submitting your request.
$5 doesn't seem like much for someone like myself that relies so heavily on the internet to get things done. However, a little something is always better than a whole lot of nothing!!