Tuesday, October 18, 2016

Don't Fly With Your Galaxy Note 7, Exchange It At The Airport Instead

By now you should be aware of the fact that the Galaxy Note 7 is one of the biggest tech flops in history. You should also be aware of the fact that it has been recalled, is no longer going to be sold and has even been banned from air travel by most airlines and several countries around the world! If by chance you haven't heard the news, or have been putting off getting a new phone but still have to travel, well Samsung is going to help you out!

When the U.S. Consumer Product Safety Commission (CPSC) issued their second recall of the Samsung Galaxy Note 7, affecting both old and new replacement models, the FAA stepped in and took a more drastic measure by banning the fire-prone devices from flying on any US based flights. The measure soon took hold with a large number of global airlines following suite and announcing  similar bans on Samsung's Galaxy Note 7. Included in  list are Qantas, Air Berlin, Air Canada, Air Canada Express, Emirates, Lufthansa, Finnair, Singapore Airlines, Jetstar, Virgin Australia, T, AirAsia, El Al, EgyptAir, Air New Zealand, Etihad Airways, HK Express, Cathay Pacific, Tigerair, Dragonair and Hong Kong Airlines.

With the Note 7 officially categorized as a "forbidden hazardous material" owners can be charged with several crimes, which vary by country, no matter what state the device is in. This includes having the device powered off, the battery removed ect. In short, the Galaxy Note 7 can not travel on an airplane at all. To combat the ban and make life easier on passengers that may not know they can not travel with their recalled devices, Samsung has taken to airports across the country, setting up exchange kiosks.

The trade-in booths are showing up in South Korea, Australia, as well as the U.S., allowing passengers to return their Note 7s for another Samsung device. To facilitate the exchange Samsung has customer service representatives on hand at these booths to transfer user data from the Note 7 to their new devices.

According to Samsung Australia the company is "working with airlines and airports in Australia to arrange customer service points within high-traffic terminals where customers, who are unaware of the Galaxy Note 7 ban on flights, can arrange an alternative device at the airport." Travelers can leave their handset at the pop-up booths and obtain a loaner for the duration of their trip. Upon returning to the airport they can pick up their prohibited handset. For those leaving Australia for an extended period of time—or permanently—Samsung will, "where possible," exchange the Note 7 for another Samsung phone—either at the terminal before departure or at your destination.

Samsung's mobile chief Koh Dong-jin has said that the company will do everything in its power, no matter the cost, in order to "find the exact cause" behind exploding Note 7s and to "restore the trust of consumers so that they can use Samsung products without any safety concerns." It certainly looks like the company is trying their best to make good on that promise!

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