Thursday, August 25, 2011

5 Steps To Get Your HP TouchPad Running Again

Previously we covered HP TouchPad charging issues today we are going to give you some tips on how to recover a frozen device.

If your TouchPad isn't working the way you think it should, has stopped responding or perhaps just behaving in a odd manner these 5 tips should help.

  1. Throw all applications off the top of the screen.
  2. Do a reboot, turn your TouchPad completely off and the on again
  3. Trigger a restart (more on this later)
  4. Top off the battery, sounds odd I know but it helps
  5. Your last ditch effort, tether your TouchPad to your computer and do a reinstall of webOS

The first two steps seem pretty obvious and the reasons you'd try them would be just as obvious. Shutting down applications could free up memory or other related issues. Completely shutting down your tablet frees up all your memory and reinitializes some of your services.

Triggering a restart is a bit different, in order to do this you need to press and hold the power button and then press and hold the center (home) button for at least 15seconds. This is best done if the screen isn't responding or if the device isn't powering on. Think of it as a hard reset button, that shuts everything down and forces a hard restart.

Topping off the battery seems like an odd idea. However sometimes the device will go into conservation mode if it thinks there isn't enough battery power and it won't power on. So charge it up for a few hours and try again.

The last step you'll want to take is forcing a re-install of WebOS. For this you'll need to tether your TouchPad to your computer, sign into your WebOS account at HPWebOS.Com/Account. From there you'll need to write down your product number and serial number. After that go to HPWebOS.Com/Rom and click the link to get WebOS Doctor. From there you enter your product and serial numbers and follow the prompts.

If you are still seeing problems you should probably call or contact HP and use their HP webOS Butler Service (866) 945-7256. Its free for the first 90days.


  1. Anonymous9:47 AM

    These still didnt work 4 me. wat shud i do???

  2. I'm not sure how you would answer that. Exactly what issue are you having?

  3. Anonymous4:45 PM

    A different person here.
    My touchpad will not charge, I've made sure its clicked into place but it still won't charge. Do you know what I could do?

    1. If you have access to another charger you can try that otherwise there are a few reader suggestions in our other post HP TouchPad charging issues

  4. Anonymous4:56 PM

    What kind of chargers could I use? Sorry I am a bit lacking about technology.

    1. You can try any that will fit. It uses a standard Micro USB connection so anyone that will actually fit in the slot may work. It will either work or it won't and there is no risk involved, no over powering it or anything like that.

  5. Anonymous8:48 PM

    Your advice has helped me. My tablet is back on. thank you but im having some diffculties My device will not let me select any apps. Can you tell how to fix this problem?

  6. my camera is not working? Do you know how to fix this? I've tried webOS doctor and it didn't work..

  7. I've tried everything here and still can't get anything. The bottom button shows a back and forth light so I'm assuming it's charging but I can't get anything on screen. Any ideas?

  8. still no screen after all suggestions. Just tried new factory sealed charger, no go. Any further ideas?


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