Monday, March 05, 2012

Best Buy Extends Perfect Match Promise Offers 30 Day Support, Returns And Price Matching

Starting this past weekend Best Buy has extended its Perfect Match Promise to include all product categories for customers shopping either their retails stores or online website. Under the new policy Best Buy will be consolidating many of its service offerings, providing 30-day price matching, free support, and returns across all of its product lines.

The Perfect Match Promise is simple: 30.30.30
  • 30-day free phone support to get product up and running
  • 30-days of easy returns with no restocking fees
  • 30-days of competitor price matching

"We've created the Perfect Match Promise to ensure customer peace of mind. From selection to set-up and beyond, we're giving consumers the confidence they need to make the technology decisions that best fit their lifestyle," said Drew Panayiotou, senior vice president of U.S. marketing at Best Buy. "The Perfect Match Promise is a simple and straightforward guarantee from us to our customers that combines 30 days of free phone support to get products up and running, 30 days for returns with no stocking fees, and 30 days of price match guarantees."

Previously Best Buy Perfect Match was only offered on specific products meeting a required price level. Prior to the changes Best Buy's Perfect Match applied just to TVs priced at $899 and higher, as well as appliances priced at $429 and above. Now all customers at all pricing levels will be able to take advantage of the new price matching policy and return or exchange periods.

As sales have undoubtedly slumped for the electronics giant they have been proactive in changing policies based on customer feedback. Due in big part to customer feedback, prior to the 2010 holiday season the company dropped their 10% to 15% restocking fee found on returned items. We've also seen extended return dates for items bough during the holiday season.

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