Showing posts with label shopping. Show all posts
Showing posts with label shopping. Show all posts

Monday, July 28, 2025

Return Fraud Becomes a $100 Billion Problem

 We might love those easy one click and no questioned asked return policies, but with that ease of use comes some major drawbacks for retailers. U.S. retailers are grappling with a steep rise in return fraud — those coming from customers who have chosen to stretch the limits on return windows, wear or use an item and send it back, or sometimes just return a different item entirely! The value of fraudulent returns reached a new high of $103 billion in 2024, according to research compiled by Appriss Retail and Deloitte Business Consulting

In 2024, the total value of returned goods in the US was estimated at a total of $685bn. According to a recent article by Business Insider and estimated 15% or over $103 billion was paid back in the form of fraudulent returns. This staggering figure represents a serious challenge for the retail industry. This trend is fueled by a combination of factors, including the explosion of e-commerce, the increasing sophistication of fraudsters (both individuals and organized retail crime groups), and the ongoing challenges retailers face in balancing customer convenience with robust fraud prevention measures.

When it comes to trying to pull a fast one on Amazon or Wal-Mart many dismiss the overall negative impacts. All of which are eventually felts directly by other consumers.. 𝐉𝐮𝐬𝐭 𝐭𝐨 𝐫𝐞𝐜𝐞𝐢𝐯𝐞 & 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐚 𝐫𝐞𝐭𝐮𝐫𝐧 𝐢𝐬 𝐞𝐱𝐩𝐞𝐧𝐬𝐢𝐯𝐞 (𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐨𝐟𝐟𝐬𝐞𝐭). Sellers have to bear the costs associated with:

  • Customer Service
  • Packaging
  • Logistics
  • Processing

𝐓𝐡𝐨𝐬𝐞 𝐜𝐨𝐬𝐭𝐬 can 𝐭𝐲𝐩𝐢𝐜𝐚𝐥𝐥𝐲 𝐚𝐝𝐝 𝐮𝐩 𝐭𝐨 $𝟐𝟎-$𝟔𝟎 𝐩𝐞𝐫 𝐢𝐭𝐞m𝐦:

  • 15% of returns are fraudulent (write off).
  • A portion of returns are lost in transit.
  • Returned items sell for cents in the dollar.
  • Seller fees are incurred (for a second time).

Many categories often see return rates of 10-30%, with  buyers’ remorse (no fault of the seller). It doesn’t matter how efficiently you reprocess and remarket returns, there is a major sustainability issue here - stemming from returns policies themselves. Many retailers are drawing back on their very lenient polices and updating their return policies, with a trend towards shorter return windows and stricter rules, particularly when it comes to select item categories. In may cases theyare placig strict controls over their once favoravble 'no recipet' returns and even limited the numbers of returns a single customer can make in a given time frame!

Friday, May 22, 2015

New Free Service Makes Getting Price-Drop Refunds Automatic

I have yet to meet a geek that doesn't like to save money! Of course we all know sometimes that can be easier said than done. You have to make that concerted effort to watch your favorite deal sites for the best deals, use price match policies or search out refunds. Then once you do get the best deal you get annoyed because the price drops even lower.

These days many stores have policies that offer to refund shoppers when this happens, but as most good deal seeking geeks know it can be a major hassle trying to keep track of all of your recent purchases and sale prices from those retailers in order to take advantage of price-drop refunds.

We now have a solution, a service called Paribus. The concept here is a simple one, maybe a little intrusive, but still simple nonetheless and even better it is free, well until they get you a refund and then it only cost you 25%.

Here are the basics that you need to know: When getting started you sign up to Paribus and link your email accounts that you typically do your shopping from. The service then watches for receipts that come in as you shop online, or in stores that offer receipts by email. When a new purchase is made and an invoice is emailed to you, Paribus records it in your account and monitors the price of the items you purchased. If there is a coupon you missed, or if the price of any items drops, Paribus will automatically file a claim with the store at which you purchased the items and get you a refund.

Sounds pretty simple too me! The great part is, again that there is no charge for the service. If they don't get you a refund they don't get paid! The one downside I see if any, would be allowing an outside service access to your email and invoices which might be a deal breaker for some...but hey
I like to save money so I might be willing to give it a shot.

We should note that at this time the Paribus service only works with 18 different merchants, but they’re all large retailers that are very popular especially amongst use geeks and include sites, such as Newegg, Amazon, Walmart and Best Buy.

Here’s the full list of supported merchants:
  • Amazon.com
  • Bloomingdale’s
  • Macy’s
  • Best Buy
  • Sephora.com
  • Newegg
  • Staples
  • Target
  • Bonobos
  • J. Crew
  • Zappos.com
  • Nordstrom
  • Banana Republic
  • Gap
  • Old Navy
  • Athleta
  • Piperlime
  • Walmart
The company says it is constantly working to add additional merchants. There’s one more important thing to note with Paribus: every merchant has different policies where price-drop refunds are concerned. That shouldn't be any issue here, in fact it should be a major plus as now you won't need to remember those policies or have to deal with anything related to customer service. Paribus should handle all that for you!

Sunday, October 19, 2014

Apple Pay Hitting The Streets Tomorrow, What iPhone Users Need to Know

For iPhone 6 and 6 Plus users Apple Pay officially launches on Monday in the U.S., giving Apple users access to a new (for Apple) technology that will make easier to make in-store and online payments possible.

The new service, which Apple previously unveiled and further detailed this past week will be available in over 220,000 stores at some 35 retail locations. Stores include Whole Foods, Macy's, McDonald's, Duane Reed, Texaco and others. In addition to those stores, Apple listed 23 store brands accepting online payments with Apple Pay, including Staples and Starbucks, which today relies upon QR reader technology, not NFC, for in-store payments to buy coffee.

How Do I Use Apple Pay With My iPhone 6?

Apple Pay uses a tiny Near Field Communication chip (NFC) that is embedded inside the phone. These chips have limited localized range that allows the device to wirelessly communicate directly with NFC readers. In order to utilize Apple Pay you'll first need to follow these steps to setup a payment option and get things running:

Setting up Apple Pay on your iPhone
  1. Download iOS 8.1
  2. Open the Passbook app
  3. Tap on Set up Apple Pay
  4. Add cards:
    1. You can select cards already associated Passbook or iTunes gift card simply by confirming you security code
    2. You can scan new cards with iPhone’s camera or manually input them
  5. The first card you add automatically becomes your default payment card, but you can go to Passbook anytime to pay with a different card or select a new default in Settings.
Once you’ve added a credit card, you’ll be able to view your transactions, enable notifications for it, and have quick access to the bank’s app and phone number in case you have any problems. You can add up to eight different cards to the system.

Now that you have your payment information added, in order to complete purchases you simply need to hold your device in close proximity, less than a few inches, to an active NFC reader while holding the Touch ID. Apple explains that "A subtle vibration and beep let you know" when a purchase is done, there will be no need to look at the screen or enter any further information.

How Secure Will Apple Play Be?

Apple is billing Apple Pay as an ultra-secure method of paying for items in store. According to Apple your credit card information and paying credentials are never stored on your iPhone or iCloud account. Secondly, retailers never receive your card details, so your account will should stay safe, even if the store suffers from a massive security breach like the ones that have impacted Target and the Home Depot recently.

The NFC payment system utilizes tokenization. Essentially, the system works with card providers like Visa or your bank to replace your sensitive data with random data that has the same structure and formatting. So your 16-digit credit card number gets stored in the bank or card provider’s extremely secure database, and then another 16-digit number that looks and acts like a credit card number is generated to verify the purchase.

In effect mobile payments handled through NFC payment systems via either Google Wallet, Apple Pay or Softcard should be more secure than handing over your credit or debit card and entering your PIN. However, the system isn't without its downfalls and there are still inherent risks (more on that later). Banks though have stated that they will be offering the same fraud protections that any other credit card user would be afforded.

Additionally, if your iPhone or iPad is ever lost or stolen, you can use Find My iPhone to quickly put your device in Lost Mode to suspend Apple Pay, or you can wipe your device completely clean removing any chance that a user can access Passbook.

Which Credit Cards and Banks Will Be Accepted?

Apple currently supports the credit and debit cards from the three major card companies -- American Express, Visa and MasterCard. In addition, more than 500 banks are backing Apple Pay, though Apple named just a few: Chase, Capital One, Bank of America, Citi, Wells Fargo, US Bank, Barclaycard, PNC, USAA, Navy Federal Credit Union and American Express. Those banks represent 83% of all credit card purchasing in the U.S.

Where Will I Be Able to Use Apple Pay?

There are currently more than 220,000 stores that have signed on to utilize NFC terminals and Apple has stated they have partnerships with all those companies currently employing the technology. On its website, the company lists its own store, Bloomingdales, Macy’s, Duane Reade, McDonald’s, Sephora, Petco, Panera Bread, Staples, Nike, Walgreens, Subway, Whole Foods, and more as participating current stores.

As Google Wallet users know, this however does not mean that all of those stores actually have working terminals. In fact, one of the major reasons we haven't seen widespread success of the current contactless payment systems is largely due to a lack of widespread availability. With Apple coming on-board and making a major push for the system we should see more businesses getting on-board. However, at this time at some location you may still have issues finding a working terminal. Also keep in mind the 220,000 stores represent just 5% of all available stores.

Conclusion, My Thoughts and Concerns!

As a long time Android user, Apple Pay is nothing new to me. We've had service like Google Wallet for some time now and contactless payment systems aren't anything new. I've owned a PayPass enabled MasterCard prior to that. So while it is great to see Apple finally adding on the option, until we see more widespread adoption and much, much greater security it is just a novelty for me. As I mentioned above these new payment systems aren't without their own security concerns.

While Apple insists that none of your payment information will be stored on either the device or the iCloud servers making that data slightly more secure. Accessing the information via a stolen iPhone may not be all that difficult. Touch ID has previously been hacked, and with some ease I might add. We've even seen the iPhone 6 fingerprint sensor already hacked. While this latest report indicates it might be more difficult to achieve, that doesn't rule out the possibility of further attempts proving otherwise.

With users storing more and more information on portable devices, they become much higher valued targets. Admittedly it is easy enough to remotely wipe a device, however this involves being able to actually access your Apple account. Which may serve as enough delay to allow thieves time to access your payment system to do some shopping or retrieve anything else they may need on your device. Given my own concerns I'll pass on adding mobile payments to my device for now at least.

Monday, September 08, 2014

Twitter's New “Buy” Button Offers In Tweet Purchasing

Some Twitter users will begin seeing a new option tacked on to some of their Tweets in the form of a 'Buy Button' that will allow you to make purchases directly from several select sources. For the test market the social media site has partnered with several major musicians (Brad Paisley, Eminem and Soundgarden just to name a few), retailers such as The Home Depot and Burberry, and nonprofits (The Nature Conservancy) to let you buy merchandise share from their Tweet.

“Users will get access to offers and merchandise they can’t get anywhere else and can act on them right in the Twitter apps for Android and iOS; sellers will gain a new way to turn the direct relationship they build with their followers into sales,” Twitter group product manager Tarun Jain said in a Monday blog post.


Twitter says an entire purchase can be completed in just a few taps. After tapping the “Buy” button, you will get additional product details and be prompted to enter your shipping and payment information. Once that’s entered and confirmed, your order information is sent to the merchant for delivery and all your payment will be secured and processed via Stripe's payment system.

Here are just a few of the current groups and artists listed: 
According to Twitter the 'Buy Button' will initially be rolling out to a small percentage of U.S. based users with more availability coming soon

Friday, March 07, 2014

Geeks Will Soon Have Fewer B&M Options As RadioShack & Staples Announce Closures

Weak sales and fierce competition continue to take a toll on brick and mortar locations, leaving tech geeks fewer and fewer in-store buying options. Earlier this week two more retailers announced they'll be shuttering several location across the U.S., leaving us with even fewer options.



Long time geek favorite RadioShack, has announced it is closing 1,100 stores across the U.S. These 1,100 stores represent about a fifth of its total, with about 4,000 stores remaining once the closings are complete. Following suite Staples announced that it would close hundreds of members of its own chain. According to CNN, Staples plans to close 225 stores in North America by mid-2015, which equates to about 12 percent of its North American stores total.

Both companies reported that lower than expected sales and earnings during their last quarter, a period that included the holiday shopping season, and increased competition from online retailers like Amazon, and Newegg, as well as fiercer competition from other brick-and-mortars, such as Office Depot are the two major contributing factors to the closures.

Wednesday, October 17, 2012

Target Follows Suit Will Price Match Online Retailers During Holidays

Not to be outdone by other retailers, Target has announced that for the first time ever it plans to price match selective online retailers during the holiday shopping period between November 1 and December 16.

Following the lead set by Best Buy’s own announcement, this holiday season Target will allow price matching of several online retailers including Amazon.com, Walmart.com, Bestbuy.com, Toysrus.com and babiesrus.com. As with many brick and mortar retailers Target has been reluctant to price match online deals. Typically only price matching deals that can be purchased at local competitors. But now pressure from online retailers and a likely drop in in-store business has forced the company to rethink its policies.

Much like Best Buy's new policy Target's isn't a open match free for all. The policy does have a couple stipulations when it comes to price matching Amazon. Target will not honor the price of a third-party retailer that lists their products on Amazon. In addition, anyone that wants to price match a specific item will have to visit the guest services area to obtain the same price for an Amazon product, they will then need to verify and accept or decline the price match.

Target Corp.'s CEO Gregg Steinhafel made the announcement to about 80 reporters at a company media conference Tuesday. "We're proud of our prices," Steinhafel told the audience. "We believe this plays into our strength. But we also wanted to ensure our (customers) that they can shop with confidence."

In addition to the new prce match policy Target has added a few new features to draw customers and their holiday cash. For the first time this year, Target's shoppers can shop from television spots, bus shelter ads and catalog pages by using their mobile phones to send a text or scan a QR codes. For Apple users the company has also launched a Passbook application that allows you to save and store mobile coupons.

Marketing featuring the new scan-able QR codes will begin Nov. 7 and last through the holiday season.

Source: Bloomberg