Tuesday, May 22, 2012

Blizzard Confirms Diablo 3 Accounts Accessed Denies Breach

 In a post on the official Diablo III forums, a Blizzard community manager confirmed reports that several accounts may have been accessed by third parties but falls short of accepting blame. Instead, Blizzard is telling community members that the accounts were not hacked or otherwise compromised, instead insisting that the accounts were accessed via the normal log-in procedures using their usernames as passwords.

We've been taking the situation extremely seriously from the start, and have done everything possible to verify how and in what circumstances these compromises are occurring. Despite the claims and theories being made, we have yet to find any situations in which a person's account was not compromised through traditional means of someone else logging into their account through the use of their password. While the authenticator isn't a 100% guarantee of account security, we have yet to investigate a compromise report in which an authenticator was attached beforehand.

If your account has been hacked, please view the previous post for information on contacting our support department.
Reports began surfacing over the weekend with hundreds of users registering complaints that their accounts have been raided and their virtual, money and goods on Blizzard's Battle.net gaming site had been stolen.  Many report being the victims of account takeovers while they were online, suggesting that hackers may be taking advantage of a vulnerability in Blizzard's software or Battle.net gaming platform.

All the report share the same similar story: "I had my Diablo 3 account hacked today," states one player in this thread. "All my items gone and gold liquidated. Blizzard rolled it back to where I was a day and a half before. Meaning I lost around 20 hours of game time play. My password is a random combination of capitalized and uncapitalized letters, numbers, and special characters. My security question answer is also unknowable by anyone but me."

Blizzard is blaming the problem on passwords that aren't backed up by an official Battle.net authenticator. However this doesn't seem t be the case as Diablo 3 players are reporting hacks even after using the authenticator. They have also been able to watch the hacking take place in real time while taking screenshots in the process.

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