Monday, March 24, 2008

Microsoft Offers Free Vista SP1 Support

Amidst a barrage of gripes over Vista SP1 driver issues, blue screens of death and other related malfunctions Microsoft has announced it will be offering free support to any Windows Vista user experiencing problems with installing Service Pack 1 (SP1).

"[Anyone] needing technical support regarding your installation of Windows Vista SP1, please go to the following URL and choose the bottom option that says, 'Windows Vista Service Pack 1 (All Languages),'" said Brandon LeBlanc, a Microsoft employee who posted several comments to the company's Vista blog. The link LeBlanc pointed users to led to a Vista SP1-specific support site.

The SP1 support site offers support via e-mail, online chat and telephone during operation hours. Free phone support is available from 5 a.m. to 9 p.m. Pacific time on weekdays and from 6 a.m. to 3 p.m. Pacific time on weekends. The free support will be available for one year, and it covers installation and compatibility issues.

Normally, Microsoft offers no-cost support only to users who bought Windows at retail. Users who obtained the operating system already installed on a PC are referred to the computer manufacturer or reseller; the company's for-fee support runs $59 per request unless the user or business has a prepaid support plan with Microsoft.

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