Thursday, November 06, 2008

Google Adds New Features To Help Forums

Google has been working on making some changes to the Google Help Forums. The redesign comes following what Google says is an attempt to make it even easier to get you the right answers to your questions as quickly as possible and to spot the most helpful commenters.

Many of these changes can already be seen on the help forums for the following Google products -- AdWords, AdSense, Android Market, Google Apps, Google Chrome and most of their Polish products.

Some of the features include:
  • improved search results, including posts from current and new forums
  • the ability to designate especially helpful forum members as "Top Contributors"
  • a reputation and ranking system
  • the ability for users, Top Contributors and Googlers to mark questions as answered
  • easier access to Help Center content
  • expanded user profiles that highlight your forum activity

This video gives you a few more details on our latest changes:

Google has said that over the next several months, they'll convert more product Help Forums, initially in English and then in other languages.

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