Originally announced and made available in late 2008, Intel Remote PC Assist Technology has been an option on PCs with Intel Core 2 processor with vPro technology using the Intel Q45 Express Chipsets. The program has been undergoing testing and will expand to consumer PCs in 2009. For the consumer PC market, the chipset is a modified version of the G45 chipset with Intel Remote PC Assist Technology added. A broader version for notebooks and desktops is expected to be released sometime in 2010.
The program uses an encrypted Internet connection via the TLS to perform remote diagnostics on your PC over a secure, wired network connection. When faced with a blue screen or non-responsive machine the user presses a simple key sequence that launches the help process. The user would then see either a list of qualified service providers who have the capabilities to help or a dedicated service provider with which your company has an existing relationship.
Where Intel's Remote PC Assist Technology and vPro Technology differ from other available options is that it's an on-chip based solution encoded into the bios. So even when the operating system is down a PC can connect for support. vPro also allows users to configure PCs to connect automatically to receive software updates and patches even if the PC is asleep or powered down and without effecting the PC user.
While I'll admit this sounds a lot like a big brother chip and I could see some potential draw backs. I can see some major advantages for anyone providing support for multiple computers. Imagine how much easier this would make helping out that grand parent that lives across the country with PC issues. Tell grand-ma to type in a short code, connect to your PC and you get a snapshot of the exact issue.
Remote access without a bootable OS is a pretty dramatic departure from regular desktop support applications. Definitely going to take a close look at this product. It may be the solution we've all been looking for.
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